Subcard® Australia Gift Dollar Refund Program banner
Subcard® Australia

Request a refund for your remaining Gift Dollars.

The Subcard® Loyalty and Gift Program closed at 11.59pm on 31 August 2026. If you still have a valid, unexpired Gift Dollar balance, you may be eligible to request a refund.

Eligible refunds are administered by Blackhawk Network Australia on behalf of Subcard® Australia.

Download refund request form See Terms & Conditions, FAQs and Privacy Policy

Important: Reward Dollars are not eligible for refund. Gift Dollars that expire before you submit a refund request cannot be refunded.

Important note for Subcard® New Zealand members: The information on this website applies to Subcard® Australia members only, except for the Subcard® New Zealand section below.

01

Who can apply?

You may submit a refund request if all of the following apply to you.

You have a remaining balance

Your Subcard® account or Gift Card still has Gift Dollars remaining.

Your Gift Dollars are valid

Your Gift Dollars are unexpired at the time you submit your refund request.

You complete the form

Complete the Gift Card Refund Request Form.

Important Note: Reward Dollars and expired Gift Dollars cannot be refunded.
02

How to request your refund

The process is simple, follow the steps below to request your refund.

2

Complete the form

Complete all fields marked with a red * and, where required or available, attach supporting documents such as a photo of your Gift Card, a screenshot of your Subcard® account or proof of purchase. See the form for full details.

If you hold more than one Gift Card, you will need to complete an additional refund request form for each Gift Card. To avoid processing delays, it is preferable that you please send each completed form in one email.

3

Submit your application

Email your completed Gift Card Refund Request Form(s) and supporting documents to subcardgiftrefund@bhn.com.

Blackhawk Network Australia will assess your application. If approved, your refund will be issued as a Digital Visa Prepaid Card and sent to the email address provided in your form. Blackhawk aims to process approved refunds within 3 business days.

The Digital Visa Prepaid Card is subject to the card issuer's terms and conditions.

03

Before you apply

A complete application helps us process your request as quickly as possible, we ask that you please:

  • Check that your email address is entered correctly.
  • Confirm your Gift Dollars have not expired on the date you submit your refund application.
  • Complete a separate refund request form for each Gift Card you hold.
  • Include all required information and supporting documentation.

Incomplete applications may delay processing. Blackhawk or Subcard® may contact you for more information if necessary.

04

Important Information

  • Refunds are available only for valid and unexpired Gift Dollar balances remaining when you submit your request.
  • Gift Dollars loaded at different times adopt the latest applicable expiry date for the total balance on that Gift Card. Your refund must be requested before the latest applicable expiry date.
  • If claiming for more than one Gift Card, send a separate completed form for each Gift Card. It is preferable to provide all completed forms in one email to avoid processing delays.
  • Once your request is submitted and approved, Blackhawk aims to process your refund within 3 business days.
05

Protect yourself from Scams

Be alert to fraudulent emails, text messages and phone calls.

Subcard® and Blackhawk Network Australia will never:

  • Ask for your password or PIN
  • Ask for your full bank card number
  • Ask you to pay a fee to receive your refund
  • Request your banking details to issue your Digital Visa Prepaid Card

If you receive a suspicious message, do not click any links or provide personal information.

06 · Need Help?

Need Help?

If you have questions about the refund process, you can contact the support team by:

Email: subcardgiftrefund@bhn.comPhone: +61 1800 389 619
07

Subcard® Australia Terms & Conditions, Frequently Asked Questions and Privacy Policy

For more information about the closure of the Subcard® Loyalty and Gift Program and the Gift Card Refund Program, please see our terms and conditions, FAQs and Privacy Policy which can be downloaded below.

Subcard® Australia Gift Card Refund Request FormTo commence your refund request, please download and complete the Gift Card Refund Request Form
Download form
Subcard® Australia Terms & ConditionsLast updated 1 September 2026
Download terms
Subcard® Australia Frequently Asked QuestionsPlease download the FAQs for more information about the Subcard® Loyalty and Gift Program closure and the Gift Card Refund Program
Download FAQs
Subcard® Australia Privacy PolicyLast updated 1 September 2026
Download policy
08 · Important Regional Notice

Important Regional Notice (Subcard® New Zealand customers)

This website relates to the Australian Gift Card Refund Program only, except as stated in this section. If you are a New Zealand Subcard® member, please refer to the Subcard® New Zealand terms and conditions, FAQs and privacy policy which can be downloaded below. The refund process for New Zealand differs from the Australian process described above.

Subcard® New Zealand Terms & ConditionsLast updated 1 September 2026
Download terms
Subcard® New Zealand Frequently Asked QuestionsPlease download the FAQs for more information about the Subcard® Loyalty and Gift Program closure and the Gift Card Refund Program
Download FAQs
Subcard® New Zealand Privacy PolicyLast updated 1 September 2026
Download policy